viernes, 30 de abril de 2010

Drumbeat building an Open Web

Drumbeat building an Open Web

Link to OpenSRS Reseller Blog

Drumbeat building an Open Web

Posted: 27 Apr 2010 12:13 PM PDT

Mozilla Foundation’s Drumbeat is gaining momentum. Drumbeat.org aims to use Mozilla’s experiences (open source community development and hacker ethic) to support and develop the Web. Their most recent event was held this past weekend was well attended by all different kinds of people from seasoned Internet veterans to average people with a passion for the Internet and the Web.

Drumbeat is a movement combining projects and events focused on making the web better, using open-source DNA and Know-How and focusing on “maker culture” and “building”.  Their goal is to engage a wider global audience in the active discussion and participation building an open web. The One Web Day team recently joined forces with Mozilla Drumbeat and at OpenSRS, we’re huge supporters of their initiatives and happy to carry over our support to Mozilla Drumbeat. If you’re interested in the Open Web, you’ll want to consider getting involved.

My OpenSRS colleagues and our resellers are often early adopters and proponents of all things Internet. We are the ambassadors who can engage others in our careers, families and neighbourhoods. A Tucows core values is “the Internet is the greatest agent for positive change the world has ever seen”. Drumbeat is built on that vision too. Will the web still be open in 100 years? What is your vision of the Internet? How can you help build it? In true Mozilla fashion, the brainstorm of “What is the open Web” can be found on their wiki.

About Drumbeat

Anyone can volunteer or suggest a Drumbeat project. Two projects that might be of interest to Resellers are P2PU: creating an Open Web Developer Degree and Web Made Movies: a video series highlighting people who are building an open, participatory Internet.

To spread the word about Drumbeat projects and build the open web movement, Drumbeat includes events across the world. Previous events were held in Rio and San Paulo, Brazil. At the recent Toronto event, the day included small scrum-like discussions on how to explain the open web to diverse audiences and topical discussions ranging from open source activism to MESH networks to HTML5 Video Players to building the Drumbeat.org community.

Drumbeat Toronto, April 24, 2010. Photo by Rokashi

How can you get involved?

Drumbeat projects are open for collaboration. Simply hop onto the Drumbeat site, join Drumbeat mailing lists, or read/subscribe to the Drumbeat newsletter. The next Drumbeat event is in Berlin on May 8, 2010. To attend, you can sign up for free here.

jueves, 29 de abril de 2010

Celebrating 25 Years of .com

Celebrating 25 Years of .com

Link to OpenSRS Reseller Blog

Celebrating 25 Years of .com

Posted: 28 Apr 2010 10:23 AM PDT

VeriSign is celebrating 25 years of the .com domain extension this year and OpenSRS is thrilled to be a part of it.

Way back in 1985, Coke became New Coke and Old Coke became an instant Classic, Live Aid raised money for famine relief in Ethiopia, and both the Commodore Amiga and the NeXT computers were launched. Amid all that, a Massachusetts company registered the first .com domain name — symbolics.com.

Here we are, 25 years later. New Coke is gone, Live Aid is ancient history, Amiga and NeXT computers are museum pieces, but .com is going strong. To celebrate the milestone, VeriSign has rolled out a campaign that looks back at some of the events and people that shaped the Internet over the last quarter century. The focal point is the 25yearsof.com website which provides a hub for all the different activities, events and celebrations taking place this year.

The .com 25

One of the most interesting elements is the .com 25. Later this year, a panel of Silicon Valley influencers will select “the ‘.com 25′; the 25 people and/or companies whose inspiring contributions were fundamental in shaping the Internet and, thereby, our worlds.”

Head over to the 25yearsof.com website and you can see a list of the 75 finalists from which the .com 25 honourees will be selected. From companies like Amazon, Netscape and Cisco, to people like Vint Cerf, Mark Zuckerberg and Steve Case, the list reads like a who’s-who of Internet history. I wouldn’t want to be on the jury that has to select just 25 people to honour as the .com 25.

The .com25 will be announced at a .com Gala event in San Francisco on May 26, 2010. The event celebrates the impact that 25 years of Internet innovation have had on society and looks forward to the next 25 years as well.

Take part in the celebration

You’re invited to take part in the 25yearsof.com events. There’s going to be lots of media attention paid to the various events taking place over the course of the year. You may wish to be a part of it by leveraging some of the 25yearsof.com marketing assets, and maybe build your own promotion around the events.

VeriSign is going to kick off a contest shortly called, “How do you .com?” They’ll be asking people around the world to answer that question and share how they use the Internet, and the .com extension in their lives.

If you would like to get involved, check out the 25yearsof.com website, their Facebook page, follow @25yearsofdotcom on Twitter and subscribe to their YouTube channel.

martes, 27 de abril de 2010

The Common Good

The Common Good

Link to OpenSRS Reseller Blog

The Common Good

Posted: 26 Apr 2010 06:28 AM PDT

We’re working on a simple little initiative here that I’m excited about.  We’re putting together white-labeled tutorials and videos that guide end users through the process of transferring away from a bunch of top registrars.  The idea is that you can take these materials, maybe add your logo, maybe add specific instructions about how to transfer in on your end and publish them to your customers.  It’s just one example of a challenge that all our resellers have in common.  And there of are tons of them.  Make it easier for customers to transfer away from competitors.  Serve up more effective search results.  Convert better at checkout.  Increase usage of your services.  Improve renewal rates….

While we can pick a few obvious ones and try to provide you some resources ourselves, it occurs to me that there is potentially a bigger opportunity here.  There are 10,000 OpenSRS resellers all developing solutions to these types of problems every day.  You are writing bits of code on top of our API to improve your purchase paths and your control panels.  You are developing marketing materials and documentation.  You are experimenting with everything from pricing to promotions to newsletter subject headers.  Some of you are direct competitors.  But many more of you service such completely different geographies and customer segments and offer such different services that I don’t think you would regard each other as competitors at all.

So, it seems like there should be some opportunity to pool solutions, materials, best practices and data for the common good.  There’s a bit of this going on in the discussion forums, particularly with technical solutions.  But I think we can be doing so much more.  And I think we can potentially find creative ways to solicit contributions and reward contributors.  Maybe we should have taken the money we’re investing in developing these transfer tutorials ourselves, for example, and offered it to whichever reseller contributed the best transfer tutorials.  Maybe resellers can earn credits or other rewards by making contributions.  Maybe you have to contribute something in order to access what others have contributed.  Maybe you’d be excited enough about the movement to contribute without any direct reward!  (”…a dream that one day on the OpenSRS Web site, the sons of small Web design firms and the sons of large hosting companies will be able to sit down together at the table of brotherhood…”)

It seems to me that you are not only facing common challenges but fighting common enemies.  It would be so cool to fight them together.

We’ll think more about structuring a real program here.  Meanwhile, we’d love to know how you would feel about contributing to something like this on a scale from, “Go to hell!” to “Hell yeah!”  Let us know.

sábado, 24 de abril de 2010

Meet the Resellers: KPN

Meet the Resellers: KPN

Link to OpenSRS Reseller Blog

Meet the Resellers: KPN

Posted: 23 Apr 2010 06:43 AM PDT

You don’t usually put a significant part of your business into the hands of a third party unless you really trust them. That’s exactly what KPN, the largest telco in the Netherlands, did recently when it moved its .NL registration business to the OpenHRS platform on the same day as the NL Registry moved to a new back-end registration system.

logo for Dutch telco KPNKPN is the leading telecommunications and information and communications technology (ICT) service provider in The Netherlands, offering wireline and wireless telephony, internet and TV to consumers, and end-to-end telecommunications and ICT services to business customers.

With more than 33,000 full-time employees, millions of customers and $13.5 billion Euros in revenue in 2009, KPN is a huge player in the communications sector in Holland. That reach is beginning to spread through other countries in Europe and as far away as the USA. KPN boasts 2.5 million broadband Internet customers, representing about 43% of the market in the Netherlands as of 2009. The company controls about 50% of the Dutch mobile phone market and over half of the fixed phone line market.

OpenSRS Reseller since 1999

The company has been an OpenSRS reseller since 2000, starting with a move to OpenSRS from Network Solutions when the domain name industry was opened up to competition in 1999.

Joost Pisters, Senior Consultant, KPN, remembers the initial conversations about moving to OpenSRS. “I heard about this company, OpenSRS. I contacted one of the sales guys on the phone and he offered to fly out next week to have a talk,” he says.

“‘What? You’re actually going to come to see us? In person?’” he recalls asking, incredulously. Pisters says he knew then that OpenSRS was a company with a focus on customer service. “That showed me that OpenSRS had a totally different attitude towards resellers and towards the business,” he says.

KPN and OpenSRS enjoyed a ten-year relationship with KPN using the OpenSRS system to manage all of its domain registrations with the exception of .NL domains, for which KPN is an accredited registrar.

In-house or Out-source?

In the spring of 2010, the .NL Registry was requiring Registrars to move to a fully automated registry model with an Extensible Provisioning Protocol (EPP) interface. The change would literally happen overnight and all registrars were required to rewrite their systems to comply with the changes on the registry side.

KPN had developed and maintained its own registrar platform since 1997 to handle its .NL business, but the switch to EPP at the Registry gave them a good reason to look at whether that was the best way to operate.

The company decided to move everything over to the OpenHRS Registrar solution that OpenSRS provides. OpenHRS is built on the same technology that powers the OpenSRS domain management platform and is used by registrars around the world looking for a powerful, managed solution that integrates with leading domain registries.

Pisters says KPN makes a point of looking at off-the-shelf solutions when ever it can, and consolidating operational processes between .NL and the rest of its domain registration interfaces made good business sense.

“We already had an interface with OpenSRS, so why not use it for our .NL domains?” says Pisters. Because the two platforms are essentially the same, integrations with OpenSRS work seamlessly with OpenHRS, offering Resellers an easy upgrade path if they ever decide to become an accredited registrar.

A successful switch

In the weeks and months before the big switchover, OpenSRS worked very closely with KPN to ensure that both companies were ready. “The team did a fantastic job, quite literally working day and night in the weeks leading up to the switch. They had a tremendous job to do and everything was successful,” says Pisters of the work done to get everything ready.

On the big day, KPN was registering .NL domains through OpenHRS an hour after the registry came back online after moving to its new EPP implementation.

“It worked great. You guys had time issues as well, but that is to be expected. Even if you are an agile, fast-moving company like OpenSRS is, it’s still a big undertaking,” says Pisters.

It’s a matter of trust

Both Pisters and KPN realized that there are risks taken on with a project like this one, but Pisters says he always felt confident that OpenSRS would pull it off.

“It’s a huge trust thing. Giving .NL to you guys [OpenSRS] in such a short period of time was risky. It’s always risky to do something like that, but if I was confident with anybody, it’s with OpenSRS,” he says.

For KPN and Pisters, it came down to the long-term relationship that KPN had with OpenSRS.

“Based on everything that we’ve done together over the last ten years, I had complete confidence in you guys delivering what you had promised us,” says Pisters. “That’s exactly what you guys did.”

viernes, 23 de abril de 2010

OpenSRS Email Filtering is Now Less Expensive and Better!





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OpenSRS Email Filtering is Now Less Expensive and Better!

Posted: 22 Apr 2010 03:37 PM PDT

Great news if you use the standalone email filtering option in OpenSRS Email Service. Effective May 1, 2010, we are dropping the price to 10 cents/mailbox per month.

But wait, there's more (I've been waiting for the chance to use that line for a long time).

We've also added outbound filtering to the service at no additional cost. All the benefits of using OpenSRS to filter your incoming mail are now available outbound as well.

Let us handle outbound spam and virus filtering and you won't have to worry about abusive users getting your servers blacklisted.

If you are already using email filtering, your May bill will reflect the price reduction. Consult the documentation or speak to your Account Manager to find out how to add outbound filtering for yor users.



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