Meet the Resellers: Xpress Hosting |
| Meet the Resellers: Xpress Hosting Posted: 16 Aug 2010 08:47 AM PDT Este artículo está disponible en español a continuación.
Xpress Hosting began working with OpenSRS in 2009. Julian Flores, CEO of Xpress Hosting, says that the company went looking for a vendor that "went beyond, 'okay this is the API, this is how you integrate it…there, you’re good to go. And that's it.'" He says they found just that in OpenSRS. Challenges and OpportunitiesThe company started out as a specialized application host in 2001, but when customer demand for shared hosting swelled, they listened. That was a move that paid off in spades. The company now provides hosting services primarily to small- and mid-sized businesses throughout Mexico and the surrounding region. Xpress Hosting sees huge opportunity in a country that is rapidly emerging as a technological nation. But Flores says being in Mexico means the company faces some unique challenges.
"The urban customers are informed and educated," Flores says. "They know what they want and they knock on our doors asking for it." But those in the rest of the country often need more help from a customer support and education perspective, something that Xpress Hosting is glad to provide. They've built their business on providing that kind of one-on-one customer service. Customer Service FocusedFlores explains that in Mexico, there is a cultural requirement for a personal relationship in business. "It’s not like in the United States where you can do business with someone over the phone, or email. It doesn’t work like that in Mexico." "Our customers look for a personal relationship, and that’s where our niche is," he says. "For example, we provide a specialized account rep for all of our customers and the customer has their phone extension, cell phone number and email address and the rep knows the requirements and special needs of the customer." Flores says that the relationship he has with OpenSRS enables his company to react quickly and provide the kind of service and support that his wide range of customers require. "We have a very successful and close relationship with OpenSRS and our account manager," he says. "Honestly, it’s been the best customer experience that I’ve had with a wholesale registrar." A Very Bright FutureWithin Mexico, technology is spreading and the population, especially the youth, are embracing the Internet. Flores says the future looks exceptionally bright for the company and for the country. "The next 10 to 15 years are going to be quite a ride for us," he says. "These young people, make no mistake, they are here to replace us and they will have a webhosting account with us. We’ll be a part of it!" With a continued focus on meeting the needs of customers like Xpress Hosting, OpenSRS aims to be an important part of it as well.
Xpress Hosting comenzó a trabajar con OpenSRS en 2009. Julián Flores, director general de Xpress Hosting, dice que la compañía fue en busca de un proveedor que “fuese más allá de, bien aquí está el API, esta es la forma de integrarlo … están listos. Y eso es todo.’” Menciona que encontró precisamente eso en OpenSRS. Retos y OportunidadesLa compañía comenzó como un tipo de alojamiento para aplicaciones especializadas en el 2001, pero cuando la demanda del cliente para alojamiento compartido creció, ellos escucharon. Esa fue una decisión que dio frutos con creces. Ahora la compañía ofrece servicios de alojamiento a empresas pequeñas y medianas en México y la región circundante. Xpress Hosting ve una gran oportunidad en un país que está emergiendo rápidamente como una nación tecnológica. Sin embargo, Flores dice que estar en México significa que la compañía se enfrenta a algunos retos únicos.
“Los clientes urbanos son informados y educados”, afirma Flores. “Ellos saben lo que quieren y tocan nuestras puertas pidiéndolo.” Mientras tanto, los clientes en el resto del país, necesitan más ayuda desde una perspectiva de soporte al cliente y educación, algo que Xpress Hosting se complace en ofrecer. Han construido su negocio con esa clase de servicio al cliente “uno-a-uno”. Enfocados al Servicio al ClienteFlores explica que en México existe un requisito cultural de una relación personal en los negocios. “No es como en los Estados Unidos, donde usted puede hacer negocios con alguien por teléfono, o correo electrónico. No funciona así en México”. “Nuestros clientes buscan una relación personal, y ahí es donde está nuestro nicho”, dice. “Por ejemplo, ofrecemos un representante de cuenta especializado para todos nuestros clientes y el cliente tiene su extensión de teléfono, número de teléfono celular y la dirección de correo electrónico y el representante conoce los requisitos y necesidades especiales de sus clientes”. Flores dice que la relación que tiene con OpenSRS permite que su compañía reaccione con rapidez y proporcione el tipo de servicio y soporte que su amplia gama de clientes requieren. “Tenemos una relación muy cercana y exitosa con OpenSRS y nuestro representante de cuenta”, dice. “Sinceramente, ha sido la mejor experiencia de cliente que he tenido con un Registrador de venta al por mayor.” Un futuro muy brillanteEn México, la tecnología se está extendiendo y la población, especialmente los jóvenes, están adoptando la Internet. Flores afirma que el futuro se ve excepcionalmente brillante para la compañía y para el país. “Los próximos 10 a 15 años van a ser un paseo muy interesante para nosotros”, dice. “No se equivoquen, estas jóvenes generaciones, están aquí para reemplazarnos y ellos tendrán una cuenta de alojamiento web con nosotros". Nosotros vamos a ser parte de este cambio! ” Con un enfoque en la satisfacción de las necesidades de los clientes como Xpress Hosting, OpenSRS espera ser una parte importante de este cambio también. Much thanks goes to OpenSRS Tech Support Analyst Carlos Barrientos for translating this post to Spanish. Muchas gracias!  |
"There is a very interesting contrast in Mexico regarding technology," Flores explains. "We have three major metropolitan areas – Mexico City, Guadalajara and Monterrey – and more than 60% of our customers come from those cities."| You are subscribed to email updates from OpenSRS Reseller Blog To stop receiving these emails, you may unsubscribe now. | Email delivery powered by Google |
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