Holiday Hours for Family Day, Monday February 20

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Holiday Hours for Family Day, Monday February 20 Posted: 13 Feb 2012 07:21 AM PST Our Toronto office will be closed on Monday, February 20, 2012, for the Province of Ontario's Family Day holiday. Family day is a fairly new holiday in Ontario – we first celebrated it in 2008. It’s designed to give us all a break in February, and a day off work and school to spend time doing stuff as a family. Most of us will be doing just that, but some staff will still be in the office to help you out if you need it. As usual, Reseller Support continues to be available 24/7 to assist you. Here are the hours by department: Department Dates and Hours Technical Support Regular hours Payments Email support: payments@opensrs.org Compliance Closed Feb. 20 Service Bureau Closed Feb. 20 Please note that during this closure, there will be no orders or requests processed for the following TLD’s: (.at, .fr, .ch, .li, .dk, .com.mx).

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.XXX Failed Sunrise Domains Will Be Made Available Feb. 14

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.XXX Failed Sunrise Domains Will Be Made Available Feb. 14 Posted: 03 Feb 2012 10:01 AM PST The ICM Registry, operator of the .XXX domain extension, has let us know that on February 14th, 2012, all failed Sunrise A and B applications will start to become available for registration starting at 16:00 UTC. If you have customers who applied for domains during either Sunrise A or B that failed validation, you might wish to let them know in case they are still interested in obtaining any of those domain(s) for registration. These domains would simple show as available after 16:00 UTC, and will be available for registration on a first-come, first-serve basis like any other unregistered .XXX domain is now. ICM Registry says they will not provide a list of the names that are being made available.

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The Ting mobile reseller opportunity

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The Ting mobile reseller opportunity Posted: 02 Feb 2012 08:38 AM PST We announced some exciting news today, the public launch of Ting, our US mobile service. We have talked about Ting in the past, both here and other places so if you have no idea what I am talking about maybe take a quick look here first. I wanted to let you know some more about this and especially about how this fits in with OpenSRS and resellers. Tucows has always been, at its core, focused on being the best supplier of Internet services to service providers around the world. We have approached Ting with that thinking in mind. We have just completed a closed beta with a couple hundred participants. Over 80% of them were resellers. The closed beta was a great success in that we all learned a lot and there was a great spirit in the group with resellers bringing themselves to the beta as customers BUT keeping well aware that they may be offering the service to their customers one day. This made for a really productive process. Over the next couple of months, we are going to continue refine the retail Ting experience – from purchase path to fulfillment to customer support. Meanwhile, we would like to start speaking with you now about the reseller opportunity. We would like you to help us design the best wholesale offering possible. We are also looking for a handful of you to participate in a reseller beta and be the first to offer Ting to your customers. It is worth noting that the primary reason that Sprint has been so supportive of us in bringing this to market is that they share our view that you guys are fantastic distribution partners and together we bring an approach to the market that recognizes that mobile has moved from a phone and voice business to being about small computers connecting to a mobile data network. Some of you have heard me say that this looks and smells to me just like the early days of the ISP business, which many of us lived through. And that means opportunity. We have set up a simple form on the site for you to fill out if you are interested in partnering with us on Ting. We will follow up shortly with more information. Please also indicate if you might be interested in a special discount on Ting for yourselves or your employees. We figure the best way to get you and your team excited about offering this to your customers is to get you to experience the service yourselves. It is also a great way to thank you for all the rest of the business you do with OpenSRS. It is a big day for us here. We well know that Ting will not succeed to the extent it can without your partnership.

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Hosting Trends for 2012 – Free Webinar!

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Hosting Trends for 2012 – Free Webinar! Posted: 24 Jan 2012 07:22 AM PST Staying on top of where the hosting industry is headed is key in ensuring that you are able to react quickly and be successful. Arming you with great information about the current state of the industry and where it's going int he future is all part of what we do. If you've attended events like HostingCon, WorldHostingDays or Parallels Summit, you'll know that we often offer sessions designed to share that knowledge we’ve gained with you. Free Exclusive Webinar! Coming up on February 2, 2012, we're hosting a free webinar that we know you won’t want to miss. We've arranged for Phil Shih, founder and managing director of Structure Research to provide a one-hour session titled, "A Look Ahead – Trends in Hosting for 2012." Phil Shih, Founder and Managing Director, Structure Research Phil is a well-known speaker in the hosting industry. He has in-depth knowledge of where things are, and where they are headed based on his over ten years of looking at the hosting space. Phil was a long-time senior staff writer for The WHIR, and an analyst for Tier1 Research. This webinar is just a start – we're very excited to announce that we’ve partnered with Phil to bring you exclusive content like this throughout the year. More to Come As mentioned, the webinar is just the first of a number of many initiatives we have planned, some with Phil and some with other great partners – watch for blog posts and more great webinars coming up to help you stay current. From day one, back in 1999, we're always been very much focused on making sure that you have the products and services you need to succeed. That means having things like a huge range of ccTLDs and gTLDs, or partnering with multiple trust providers so you can always offer the right SSL or trust product for every customer. Further extending and broadening that focus to include information and intelligence is just one more thing that makes us the best choice for companies looking for a wholesale Internet services partner. Register Now Sign up for the webinar here. Like all of our webinars, it's free for anyone to attend.

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Help and Advice on Implementing New ccTLDs from OpenSRS

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Help and Advice on Implementing New ccTLDs from OpenSRS Posted: 18 Jan 2012 12:06 PM PST Last week we hosted a webinar for Resellers to get you up to speed on the expansion of our ccTLD lineup that we did in December. Broadcasting live from the OpenSRS Webinar Broadcast Studios (aka Meeting Room 2) If you missed the news about that launch, you can check out this post from Adam Eisner – we added dozens and dozens of new ccTLDs to the list of extensions you can sell through your OpenSRS reseller account. Why ccTLDs? Which Ones Should I Offer? What are the Key Differences? In the webinar, Adam talked about how we ended up adding all these new cTLDs, including some very open and transparent discussion about why we chose the ones we did. He also provided some great advice on how you should approach bringing new ccTLDs to your customer base – that included thinking about your location, and the markets you serve. Plus, he took a few minutes to fully explain some of the differences between these new ccTLDs and the rest of the TLDs we offer. The webinar runs about 30 minutes with some questions and answers. As with all of our webinars, we recorded it (video and audio) so you can watch it when it's convenient for you. You can access the recording here. Another Great Webinar in February! While we're talking about webinars, we do have another one already lined up and on the schedule for the first week of February. We're super excited to have Phil Shih from Structure Research in to provide a look at the hosting industry in 2012. This is exclusive to OpenSRS and promises to be an excellent session. Find out more about that here, and of course, registration is free.

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Join the CIRA Nomination Committee

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Join the CIRA Nomination Committee Posted: 06 Jan 2012 05:43 AM PST The Canadian Internet Registration Authority (CIRA) is seeking interested individuals from across Canada to apply to fill six open positions on its Nomination Committee. CIRA is the body that operates the .CA registry on behalf of Canadians. Professional Canadians with committee experience and/or an interest in technology or the Internet are encouraged to apply. According to CIRA, “the CIRA Nomination Committee plays a critical role in soliciting and selecting qualified candidates for the Nomination Committee Slate of CIRA’s Board of Directors Election. Its focus is to help build a Board of Directors that represents a wide range of views and interests, and ultimately contributing to the strategic direction of .CA and Canadian Internet policy.” Applications will be accepted from January 3 to January 20, 2012. Visit http://www.ciraelections.ca for more information.

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Being Your Customers’ Trusted Provider

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Being Your Customers’ Trusted Provider Posted: 04 Jan 2012 08:53 AM PST Your customers choose you for a variety of reasons – maybe it’s a higher level of customer support, or specific high quality services you offer. Maybe it’s because they know and trust you, or because you are a part of their local community. There is a real opportunity to be the trusted provider for your customers – and the provider they trust for everything they need, whether that’s domain registrations, hosting, email or whatever else you might offer them. Do your customers know that you want all of their business, and do you go out of your way to help them move it to you? Don’t Forget About Domain Transfers One of the realities of getting started as an OpenSRS Reseller is that a lot of people already have a domain name. That reality makes your life easier because you don’t need to explain to them that having a domain name for their business is important. Your customers and potential customers already know the value of a good domain and that opens the door for you to start selling things like a mobile website, hosting, web design, email and trust services to them. But make sure you don’t overlook that domain when you bring the customer on board. Help the customer transfer their domains to you in any way you can so that you are able to offer a complete, end-to-end set of services. Pro tip: Our retail division actually offers a concierge service that takes care of transfers for their customers. It’s something the customer is often happy to pay for, and it ensures that the transfer is taken care of successfully. Consider offering transfer concierge services to existing customers to get them to move their existing domains to you. Helpful Resources We provide a bunch of step-by-step guides that you can use to help those customers get their domains transferred to you. Transfers can sometimes be tricky and it’s important that you help the customer through the process so they don’t get frustrated and give up. You can grab the guides here. Our Marketing Resource Center is full of helpful resources for domains, trust, email and publishing there for your use. Check it out. Having the right information is a great help in making sure you get all the business that your customers want to entrust you with. Thanks to Flickr user TerryJohnston for the photo, released under a Creative Commons license.

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