sábado, 1 de diciembre de 2012

Verisign and the US Department of Commerce – Our Take

Verisign and the US Department of Commerce – Our Take


Verisign and the US Department of Commerce – Our Take

Posted: 30 Nov 2012 12:16 PM PST

This morning, it was announced that Verisign and the US Department of Commerce had come to an agreement that allows Verisign to continue to operate the .com domain for another six years.

What was missing from that contract was the hot topic of conversation this morning – Verisign no longer has the right to four price increases of 7% over the term of the agreement. In other words, .com domains will likely remain prices at $7.85 until November, 2018 when the new agreement comes up for renewal again.

Verisign does have the right to increase prices if they can prove “extraordinary” expense resulting from and attack or threat of attack on the security or stability of the DNS. Any price increase would require Verisign to prove that the increase served the public interest before the Department of Commerce would approve.

Verisign could also seek a price increase if it could prove that market conditions no longer warranted the new restrictions that are put in place with this agreement. Again, that would require Department of Commerce approval.

Tucows’ Take

Elliot Noss, Tucows President and CEO, says that the new agreement between the Department of Commerce and Verisign “rights a wrong in the last contract.”

Tucows has been very outspoken about .com pricing, and we were clear at the time of the last renewal that we did not believe Verisign should have been given the right to price increases.

It’s good news for registrants and the Internet as a whole.

Elliot also suggests that the new contract could even turn out to be good for Verisign going forward. The previous contract provided them with an opportunity to raise prices. As a public company with a fiduciary responsibility to maximize shareholder value, Elliot notes that investors, who often think in the short term, would put immense pressure on Verisign to exercise those price increases.

He goes on to suggest that having the option to raise prices four times in the next six years may have turned into a competitive disadvantage for Verisign given the new gTLDs coming online within the next 12 to 18 months.

By not having price increases available to them as a way to grow revenues, Verisign is will be driven to more efficiency and innovation. Certainly, the conference call Verisign hosted this morning featured a lot of talk of innovation, patents, and the addition of new value-added and revenue generating services like Distributed Denial of Service attack protection.

One thing is for sure, and perhaps this is the most important part of the contract extension announcement: Verisign continuing to be the operator of the .com extension for the next six years is great news for everyone. Verisign has proven itself to be an exceptionally good operator of the root. From a technology and service perspective, .com is clearly in good hands.

You can read the US Department of Commerce statement here.

[cross posted from the Tucows blog]

viernes, 30 de noviembre de 2012

We really want to know how we’re doing…so we’re going to start asking

We really want to know how we’re doing…so we’re going to start asking


We really want to know how we’re doing…so we’re going to start asking

Posted: 29 Nov 2012 11:20 AM PST

Last year, we began to ask you a simple question on a quarterly basis: “On a scale of zero to ten, how likely is it that you would recommend OpenSRS to a friend or colleague?” This was a global survey that related to OpenSRS as a whole.

This one simple question is the cornerstone of the Net Promoter Score model currently in use with many global brands and industry leaders such as Intuit, Zappos and Apple.

Starting on December 4, 2012, you will be asked to answer this question after every interaction you have with Reseller Support.

Your answer to the question will provide us with valuable feedback concerning how you feel about your interactions with Reseller Support, whether it is by phone, email or chat.

Why are we doing this?

  • To identify what we do well
  • To find out where we are coming up short
  • To follow up and fix issues in a timely manner when things go off the rails
  • To give you a chance to voice your opinion and help us improve future support interactions

How will it work?

Beginning December 4, 2012, you will start to receive an email a few hours after your support request is closed.

This email will ask that one simple question: “On a scale of zero to ten, how likely is it that you would recommend OpenSRS to a friend or colleague?” based on your most recent support request. It will also provide a free form text field for any comments you may wish to add. We ask that you score the support interaction and provide any relevant comments.

We understand (based on feedback from past surveys) that the question seems a bit odd to some of you. Putting aside the notion that you’d be suggesting that someone start a business that might be in direct competition with you, we ask that you consider it hypothetically and honestly. Assuming it would have no impact on your own business and you would like the other person to be successful, would you suggest to them that they use OpenSRS?

What happens to the data?

Management or support staff will review each and every response. Depending on the your response, follow up communication may occur.

Thanks in advance for your help and honest responses. We really do value your opinions and we look forward to providing an improved support experience to you.

miércoles, 28 de noviembre de 2012

New Webmail Transition Update

New Webmail Transition Update


New Webmail Transition Update

Posted: 27 Nov 2012 10:27 AM PST

It’s been about three weeks since all users of OpenSRS Email Service were moved to the latest version of our webmail application.

Since the switchover, we’ve heard some great feedback from you and your customers. We know from experience that users are generally resistant to change, so we always go into these webmail upgrades with a bit of trepidation. Forcing change on people who might not immediately see the benefit can result in some unpleasant feelings for the users, and often has an impact on you and your support staff as users are supported through the change.

As hard as change can be, we knew that webmail was getting a bit long in the tooth and the new version brings some ease-of-use features and other changes that we feel makes it worth the effort.

Thanks for the great feedback

As mentioned, we’ve received great feedback over the last few months when the new webmail was first made available to users. Now that we have many more people using webmail as the default, we’ve identified a few bugs that weren’t exposed in the months of limited release and by our extensive internal testing. Some of the minor bugs (small visual or usability issues) have already been fixed.

We’ve also learned about some bigger issues including things like a printing bug that was discovered in certain situations when using IE8, some problems with Scandinavian language display, and a visual issue with the Address Book when performing certain tasks. Additionally, we’ve identified some performance and speed issues in certain circumstances.

Our development and operations teams are working hard to fix these bugs and issues – fixes will be implemented in a matter of days in some cases, and over the next few weeks in other cases. Overall speed and performance is something that we are continually working to improve and we’ve made that a high priority in the near term.

Let us know what you think

Thanks again for the feedback – keep it coming! Drop by the Help & Support site and let us know what you or your users are seeing (good and bad), or get in touch with Support via email or phone.

lunes, 26 de noviembre de 2012

December ccTLD-of-the-Week

December ccTLD-of-the-Week


December ccTLD-of-the-Week

Posted: 26 Nov 2012 04:13 AM PST

We’re bringing back some past favourites this month, plus discounting an obvious choice for the Christmas holiday week: .CX from the Christmas Islands.

December ccTLDs-of-the-Week:

ccTLD Dates Details Cost/year
.ST Nov 26 – Dec 2 Sao Tome and Principe $13/year (normally $45)
.IM Dec 3 – Dec 9 Isle of Man $8/year (normally $15)
.LV Dec 10 – Dec 16 Latvia $15/year (normally $30)
.SO Dec 17 – Dec 23 Somalia $10/year (normally $20)
.CX Dec 24 – Dec 30 Christmas Islands $25/year (normally $35)

miércoles, 21 de noviembre de 2012

Happy Thanksgiving to our US Friends

Happy Thanksgiving to our US Friends


Happy Thanksgiving to our US Friends

Posted: 21 Nov 2012 05:10 AM PST

Thursday, November 22, 2012 is Thanksgiving Day in the US. While we’re definitely thankful for a multitude of various things up here in Canada where OpenSRS is based, tomorrow is not a holiday for us. As a result, we’ll be staffed as usual in all departments.

We wish our American friends a Happy Thanksgiving and we hope you have an enjoyable day of rest and relaxation with family and friends.

martes, 20 de noviembre de 2012

Embeddable Ting Savings Calculator

Embeddable Ting Savings Calculator


Embeddable Ting Savings Calculator

Posted: 20 Nov 2012 07:26 AM PST

Here is an easier way to tell your customers about Ting and demonstrate the savings they can receive. Use our embeddable savings calculator on your own site. We’ve taken out links back to Ting.com, so all you need to do is show a link/banner with your referral code to direct people to the Ting site.

Here is the embed code:

<iframe src="https://ting.com/fb/calculator_wl" width="900″ height="500″ frameborder=0></iframe>

If you don't know what to do with that (or have any problems) and you would like to have a Ting savings calculator on your site, we are happy to help. Just comment here and we will have someone geeky get back to you.

martes, 30 de octubre de 2012

New .ASIA domain promotion

New .ASIA domain promotion


New .ASIA domain promotion

Posted: 29 Oct 2012 10:08 AM PDT

Starting on November 1 and continuing through to the end of the year, .ASIA domains will be on sale at a registry cost of just $1.99. Considering the usual registry cost for .ASIA is $10, it’s a pretty great deal.

Like most OpenSRS promotions, you’ll need to sign up to take advantage of the savings and do a little promotion of .ASIA domains. That can be done with something like a banner on your website, or through an email to your customers.

Sign up here.

Continuing Promotions

We have a few other promos still ongoing as well – .MOBI, .INFO and .PRO are all on sale, as is .ORG. You can always view current promotions on our website.

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