goMobi Update Coming March 12 |
| Posted: 06 Mar 2013 12:47 PM PST
Some of the highlights of this release include:
The update will happen automatically for all goMobi sites. There’s nothing you need to do to enable access to these new features on sites.  |
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Help & Support Portal Updates |
| Posted: 20 Feb 2013 06:54 AM PST With the new OpenSRS Help & Support Portal now fully up and running for a few months now, I thought it would be good to show you some of the places where we are sharing important information with you. Announcements
Services Knowledge Base
The search function in the new portal is pretty effective and if you create tickets directly in the portal, you’ll be given suggestions for articles that may hold the answer to your question. Over the last couple of months we’ve created dozens and dozens of new articles in the various categories. You’ll also note that we’ve moved content related to specific policies and documentation for certain ccTLDs to the Services Knowledge Base in the Domains category. Community ForumsLast but not least, we’re seeing increased activity in our Community Forums since moving from the old forum software into the new, unified portal. Feel free to drop in and ask any questions that you might have there. Unlike our previous forums which were primarily user-to-user, our support staff are monitoring things fairly closely and are happy to step in and answer your questions there.  |
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Holiday Hours for Family Day, Monday, February 18, 2013 |
| Holiday Hours for Family Day, Monday, February 18, 2013 Posted: 14 Feb 2013 12:13 PM PST Our Toronto office will be closed on Monday, February 18th, 2013, for the annual Family Day holiday here in Ontario. This is a mid-winter holiday celebrated in most Canadian Provinces. The idea is to give people a long weekend break in February, and a day off work and school to spend time doing stuff as a family. Most of us will be doing just that (including Payments and Compliance), but some staff will still be in the office to help you out if you need it. Reseller Support will be available as usual (by phone and live chat between 8am and 8pm EST, and via email) despite the holiday. We wish a happy Family Day to our resellers in Canada, and also a happy President’s Day to our friends south of the border.  |
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New gTLDs and OpenSRS |
| Posted: 24 Jan 2013 06:44 AM PST By now you’ve heard about the new gTLD program in the works at ICANN; concerning the text right of the dot. Its been in the works for quite a while now and looks like its going to be another year or two before all the dust settles on the initial 2,000+ applications. So far we haven’t really talked about it, unlike some of the other registrars, because frankly there isn’t a whole lot of actionable news yet to share. We have however been following the developments quite closely, and like the rest of our domain business we’re going to bring our resellers as many of the new public gTLDs as possible. In the meantime, we’ve set up a new page on the site explaining our position and outlook, along with a high-level overview of the roll-out timeline. We’ll be updating the page as new major developments come out, and when we get closer to actually having a new gTLD in the OpenSRS platform we’ll make sure you know about it in advance. We also invite you to hop into our community forum and ask us and the community any questions you have about the new gTLDs.  |
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Which Site Seal do People Trust the Most? (2013 Survey Results) |
| Which Site Seal do People Trust the Most? (2013 Survey Results) Posted: 22 Jan 2013 08:55 AM PST We just found some interesting third-party research from the Baymard Institute regarding consumer’s perceptions of SSL and Trust seals. The survey, from January 2013, specifically focused in on e-commerce websites and gave the following results, showing Trust seals outpacing all of the SSL seals with the exception of Norton. Its an interesting article and I recommend clicking through to read more about the results and some of the implications. Including their suggestion sites show multiple seals to increase perceived site security; while also of course improving site security.  |
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The Channel Partners Conference & Expo |
| The Channel Partners Conference & Expo Posted: 21 Jan 2013 06:52 AM PST We are checking out a new industry show this year that we think could be relevant to a lot of you. Channel Partners Conference & Expo in Las Vegas at The Venetian & Sands Expo Feb. 27-March 1. It looks similar to the hosting conferences where we tend to meet many of you. Companies like us with products and services to offer come to meet companies like you with end user relationships to offer. This event is focused on the telecom industry. We will be talking mostly about Ting and a bit about our email service. If you offer mobile, VOIP and other telephony solutions to your business customers, this could be chance to learn a bit about the latest trends and products and connect with some of the providers. If you have not ventured into this world much, it is a chance to gauge the opportunity. It sounds like it will be well attended. We would love to see some of you there. You can register here. Use our code, exh13, for a free pass to the Expo Hall or $50 off the Conference and Expo Pass.
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Ting Offers: Updated for BYOSD |
| Ting Offers: Updated for BYOSD Posted: 15 Jan 2013 01:19 PM PST Great news! We’ve updated the backend of Ting Offers to now include customers who bring their own Sprint device to Ting; including phones purchased through Glyde. Previously customers who chose those options didn’t receive an account credit and the resellers who referred them didn’t receive credit for the account. As of Monday, we’ve updated the Offers system to support those customers who will now receive a $25 service credit on their account and resellers will receive their referral credit in the same fashion as new customers. In regards to the end-user experience for BYOD; we know it still needs some work to provide a cleaner and clearer path for customers. Rest assured, if a user clicks through your URL to get the cookie, and then visits ting.com/byod, the end user will get a $25 credit and the reseller is assigned to that user for their bounty or revenue share. We are actively working to provide the end user a clearer path for this process so they know they’re getting the discount throughout the process. Just a reminder the Ting offers have changed as well today, as we’ve mentioned before. Please make sure you’ve updated your communications to reflect the changes. As we continue to develop Ting and the Offers plan for resellers, please continue to send in your feedback.  |
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On March 12, goMobi plans to release an update to the goMobi mobile website service. Full details on the new features and enhancements to goMobi are available in a PDF provided by goMobi. You can view that document in 
Those visiting the portal on a regular basis will note that we’ve been steadily adding articles to the 