martes, 28 de septiembre de 2010

OpenSRS in New York for Web 2.0 Expo

OpenSRS in New York for Web 2.0 Expo


OpenSRS in New York for Web 2.0 Expo

Posted: 27 Sep 2010 06:46 PM PDT

IMG_0614A bunch of us OpenSRS’ers are in the Big Apple this week for the New York edition of the Web 2.0 Expo.

We’re bringing the OpenSRS story to New York over the next couple of days. Drop by and say ‘hi’ if you are in the sponsor pavilion – we’re in booth 210. You can’t miss us – just look for the friendly Service Guy banners and smiling faces.

Learn about a proven revenue stream!

Drop by for a chat – we’d love to tell you about OpenSRS, how our approach to wholesale domain registrations, SSL certificates and hosted email is different, and how we can help your business with a proven revenue stream.

This is our first time sponsoring the NYC version of Web 2.0. We had a great time at Web 2.0 Expo San Francisco in the spring, and met tons of great people and introduced a bunch of them to OpenSRS for the first time.

If your already a reseller, make sure you stop in as well – we’re always happy to meet our customers face-to-face and to find out how we’re doing and, of course, how you’re doing!

domingo, 26 de septiembre de 2010

Refunds for misspelled domain names, because that’s how we roll.

Refunds for misspelled domain names, because that’s how we roll.


Refunds for misspelled domain names, because that’s how we roll.

Posted: 25 Sep 2010 03:27 PM PDT

As human beings, we all make mistakes, some are bigger than others. But when it comes to misspelling a domain name, should your end users be stuck with anything other than a perfect representation of their brand? At OpenSRS, we don’t think so. That’s why we have a five day window during which time a registered domain can be deleted, where the TLD Registry permits, for a nominal fee.

We know what it’s like to search for that perfect domain name. Countless lookups and various spellings. Heck, a typo in a domain name is bound to happen every once in a while. Or maybe your customer simply thinks of a better, more appropriate name after the registration process has been completed.

Spelling mistakes aside, there’s another big advantage to dealing with OpenSRS for domain registrations:

If you’re company is an online service provider say, a webhosting company for example, you’ve probably also felt the sting of some unscrupulous fraudster registering a website with your company and a domain name to go with it.

Sure you can cancel the website services with little cost to your company, but will your domain registrar be as unforgiving? Or do they have an ALL SALES ARE FINAL policy?

We understand that as a reseller, these things can happen We’re not going to hold you, or your customers to those mistakes for the sake of a few extra bucks in our pockets. Having a five day grace period during which time a new domain registration can be canceled is another advantage OpenSRS has over other registrars such as eNom.

Want to learn more about our reseller-friendly practices?

viernes, 24 de septiembre de 2010

.AU Domains Now Available through OpenSRS plus 1 more

.AU Domains Now Available through OpenSRS plus 1 more


.AU Domains Now Available through OpenSRS

Posted: 24 Sep 2010 06:11 AM PDT

As of today, you can add .au domains to the ever-growing list of ccTLDs available through OpenSRS.

We thought about doing a typical blog post full of Australian references to things we think go on "Down Under" – like putting another shrimp on the barbie, Paul Hogan (aka Crocodile Dundee), lots of happy kangaroos and koala bears, a big can of Fosters and a warning about some common toad that can kill a grown man with it's skin. But, of course, we didn't want to risk offending our Australian friends.

As igloo-dwelling, beer drinking, Canadians protected by red-suited Mounties on horseback who say "eh" and apologize constantly, we'll instead just point out that Australia is a large country with a well-connected population of about 22.5 million people.

With more than 8 million Australians online and a total of 1,676,068 .au domains registered (as of March 2010), you can see there is still plenty of opportunity.

There are a few things you should research before you start selling .au domains. Consult the documentation and domains policies page to ensure that you are up-to-speed on the various policies and regulations around who can buy which of the different extensions.

You should also visit our .au marketing page to learn more about the various .au second-level domains and other information to help you position and sell .au to your customers.

.au domains are $20USD for a two-year registration through OpenSRS and you'll be enabled to sell them automatically in your Reseller Account. Those using OpenSRS Storefront are also able to sell .au domains as of today. If you use Storefront, .au has automatically been enabled at a selling price of $23USD for a two-year registration. Of course, you are free to enable or disable .au domains and set your own pricing.

G'day!

CIRA 2010 Symposium and AGM

Posted: 24 Sep 2010 04:15 AM PDT

The Canadian Internet Registry Authority (CIRA), the governing body that maintains the dotCA domain registry held its annual general meeting and Symposium in Toronto this week.

Byron Holland, Chris O'Neil, John Demco and Paul Vixie on stage

CIRA’s President, Byron Holland described the relentless change on the Internet, year after year and the impossibility to predict that change. CIRA operates in a 100% uptime environment and has to be able to adapt and work in that kind of environment. A lot of changes have happened with the Registry over the past ten years and Byron committed his team will continue to make changes to improve the professionalism and operations of the Registry to ensure CIRA can adapt to the future needs of the Internet for Canadians.

In addition to panelist John Demco sharing a brief history about the Canadian Internet and a history of DNS from its original author, Paul Vixie, keynotes were delivered by marketing and branding experts, Terry O’Reilly and Mitch Joel,

Mitch and Terry delivered some great insight about the changing landscape of Internet marketing:

Terry talked about the importance about telling your story and the value of Canadian companies embracing a dotCA domain name. There’s a reason travelers sew the Canadian flag on their backpack– people like dealing with Canadians. The same can be true for businesses operating online in Canada.

Mitch, author of the best selling book, Six Pixels of Separation delivered on his promise of some crazy statistics which showed that clicks to banner ads have dropped more than 50% in the past year and grandparents than high school students are on Facebook.

The event was webcast and we’ll share the link once the archives are online. To learn more visit the CIRA Annual Report 2010 home page.

On a related note, the CIRA Board of Director election is also underway, so if you’re a dotCA member, we encourage you to review the candidates and participate in a process that can help shape the future of the dotCA.

jueves, 23 de septiembre de 2010

Meet the Resellers: (mt) Media Temple

Meet the Resellers: (mt) Media Temple


Meet the Resellers: (mt) Media Temple

Posted: 23 Sep 2010 05:44 AM PDT

They are often considered to be a tough bunch to please, but OpenSRS Reseller (mt) Media Temple has built an extremely successful hosting business by catering to the specific needs of web designers and taking a customer-centric approach to everything they do.

Those often tough-to-please designers demand a hosting provider that they can trust to host their customers' sites dependably and reliably. That meant Media Temple needed partners that they could count on to provide the same level of service.

They rely on OpenSRS to provide a worry-free solution to domain name registration and management that's fully integrated into their advanced hosting platform.

Premium Hosting, Premium Service

Media Temple offers a premium level of hosting and customer service. The company, in turn, looks to its partners, including OpenSRS, to help them provide that higher level of technology and service.

Rather than competing for customers at the low-end of the hosting market, they instead pioneered innovative solutions like their (gs) Grid-Service along with being early providers of both virtual server technology and affordable dedicated hardware options.

"We made the decision to be a quality host – we're in high-end data centers, and we use high-end hardware from HP," says Alex Capehart, VP Business Development, (mt) Media Temple, who adds that, "sometimes the technology of what we do gets lost behind the marketing or branding."

OpenSRS Reseller Since 2003

Media Temple has been an OpenSRS Reseller since it began offering domain names back in 2003. The company chose to outsource domain registration and management to OpenSRS so that they could focus their efforts on what they do best – providing superior hosting and customer support to their customers.

"You guys have done a great job for us," says Capehart. "You're always asking us, 'What more can we do for you?' whether it's adding new TLDs or other services like SSL certificates. When it made sense for us to do it, we could count on you to be there for us."

Media Temple also recognizes the importance of providing a single interface to manage domains and hosting. Their custom control panel allows customers to manage all aspects of their hosting packages, utilizing the OpenSRS API to completely integrate domain name management into their system.

Capehart says offering this kind of complete integration is key."There's no good reason to send customers to another provider for domains," he says. "Keeping them within our own eco-system ensures that they are getting our awesome customer service and support and a consistent experience throughout the process."

Committed to people

As part of the commitment to customer service, the company works to maintain its corporate culture, providing an enjoyable and challenging workplace, where employees are empowered to make the customer feel wanted and appreciated.

"The company was built on that and we haven't seen anything that works better than having happy employees and happy customers," says Capehart. "It doesn’t matter how big you are, as long as you maintain that high-touch approach, you'll be successful."

The company believes that a continued focus on people, combined with in-house development of its hosting infrastructure, along with key partnerships with companies like OpenSRS, will ensure future success in a competitive environment.

lunes, 20 de septiembre de 2010

A World Without the Web: Celebrating OneWebDay 2010

A World Without the Web: Celebrating OneWebDay 2010


A World Without the Web: Celebrating OneWebDay 2010

Posted: 20 Sep 2010 07:50 AM PDT

OneWebDay is a celebration held every September 22 with a goal of educating lovers of the Internet around the world about the importance of the open Internet. At OpenSRS, we put together a short video that asks the hypothetical question, “Without the Web, how would we…?”

We had a lot of fun putting it together and we hope you’ll take a few minutes of your own to share your own “how would we…” video and help spread the word about the importance of the Web as we know it.

OneWebDay.org

The success and popularity of the Internet is owed to the ideals promoted by OneWebDay:

  1. The End-to-End Principle – the principle that allows any application on any user's machine to directly connect and interact with any application on any other user's machine, without hindrance.
  2. Open Internetworking – Openness is the overarching principle that has ensured the success and growth of the Internet to date. User access, choice and transparency are critical to the success of the Internet and must be incorporated as central features of current and future policy frameworks for the Internet.
  3. The Internet model -The Internet is successful in large part due to its unique model: shared global ownership, development based on open standards, and freely accessible processes for technology and policy development. The Internet model is open, transparent, and collaborative. The model relies on processes and products that are local, bottom-up, and accessible to users around the world.

Why the world needs an open Internet.

With a closed Internet, you can forget about hearing stories about innovation. Remember the two guys who started a search company in their dorm and turned the enterprise into a billion dollar company? Wouldn’t happen. There are thousands of startups in the world that owe their success (and some, their continued existence) to the open Internet.

Big business would love to control the Internet for themselves, or join forces with large carriers in that pursuit. The Internet is the single most important resource we have for innovation and commerce today and if we give up the fight to keep it open, then we can fully expect the carriers will close it for us.

The open Internet wouldn’t die because some recording artist proclaimed it was over. It would die because the carriers (willingly) and government (unknowingly) killed it and because Internet users just like you and me didn’t do anything about it. Sure we have OneWebDayOpenMedia.caSavetheInternet.com telling us about the dangers of a closed Internet, but it’s easier to assume that the smart people will figure it out, isn’t it? That’s the danger.

Don’t forget, the anti-net-neutrality people (ps: they don’t call themselves that!) have smart people on their side too.

jueves, 16 de septiembre de 2010

Web 2.0 Expo NYC Conference Pass Winners Announced

Web 2.0 Expo NYC Conference Pass Winners Announced


Web 2.0 Expo NYC Conference Pass Winners Announced

Posted: 15 Sep 2010 08:44 AM PDT

Thanks to all who entered our caption contest for a pair of passes to the Web 2.0 Expo in New York later this month. We got together yesterday at the office and went over the entries to pick the best two.

The happy recipients of a full conference pass to Web 2.0 Expo NYC are Paul Nerby, aka @pauner and Alex Kehayias, aka @alexkehayias. We look forward to seeing you both in New York in a couple of weeks.

You’ll remember that we asked you to come up with a caption for the image below and send it to our Twitter account with the hashtag #w2e to enter.

Here’s the tweets that took home the prizes:


@opensrs it’s the uniform, all the green swamp monsters go lady gaga over it #w2eless than a minute ago via Tweetie for Mac


@OpenSRS #w2e There are two ways to successfully get out of a dangerous situation with a gorilla. Neither works.less than a minute ago via web

viernes, 10 de septiembre de 2010

How We Put on a Live How-To Interactive Broadcast to Welcome New Resellers

How We Put on a Live How-To Interactive Broadcast to Welcome New Resellers


How We Put on a Live How-To Interactive Broadcast to Welcome New Resellers

Posted: 09 Sep 2010 02:09 PM PDT

Last week we ran our very first interactive screencast with a goal of helping our new resellers learn the basics of the OpenSRS and our control panel interface.

Pulling off a live video screencast, with multiple components was challenging and took some time to figure out. With the right tools and services though, I was impressed with what we were able to accomplish on a small budget.

In this post, I wanted to share with you some of the equipment we used to put together our Interactive Screencast using Ustream and offer up some of the things we learned during the process.

If you have any questions, just leave a comment and I’ll be happy to describe the various components in more detail in another post, or maybe in a live screencast.

One of the core ideals behind these screencasts was that we wanted our resellers to see us (more specifically, our faces) at various times throughout the show. I don’t know the research behind my thinking, but having our resellers see the faces of myself and our colleagues, even if for a moment is an important component.

As humans, we make better connections with each other when we can see faces of those with something to say. It was tough to put ourselves on camera at first. In addition to the technical challenges, it can be intimidating to know that people are watching you live and was something we had to adjust to over countless hours of rehearsals.

It’s pretty easy to get up and running right away with services such as Livestream, Ustream, Justin.tv and others. As you dig deeper, there’s some pretty powerful stuff though, and the learning curve begins to steepen.

A View from our Makeshift Studio

We just grabbed a meeting room. You don’t need a lot of space, but lighting is important. This meeting room was *very* dark, so it was lit using a Halogen light from Home Depot. In future, we’ll have a more usable solution, but the halogen worked in a pinch (but they sure heat up in a hurry!)

MacBook Pro

With enough light, the built-in MacBook Pro web cam offers a pretty clean, vibrant picture and was more than adequate to act as our primary host camera. Ustream will also work fine with a PC, but you may have trouble doing higher quality broadcasts if your laptop is not fast enough.

Although we chose the Snowball USB microphone, we also found the built in microphone on the MacBook Pro worked very well. So well in fact, that I wouldn’t hesitate to use it during future screencasts.

Logitech Cam 9000

The Logitech camera was setup on the secondary monitor and trained on Russell. It’s a great camera, with good quality and a wide angle. If you’re using a Mac, you want to make sure that your secondary webcam is supported. I was surprised to learn that many webcams are not Mac compatible. And since webcams are built in on most Macs, there’s not a huge market for webcams either.

Screenflow

Screenflow is awesome. If you’ve never done a recorded screencast before and are just starting out, you’re in for a real treat. The interface and intuitiveness of the program will have you producing professional recorded screencasts in no time flat.

We used Screenflow to pre-record a number of how-to videos that could then be played back during our live presentation. There are a number of really good reasons to do this.

First, it means that you can control the pace of the training. You won’t have to worry about the speed of the webserver, or showing information not relevant. You can also zoom in and out of certain sections to give viewers a magnified view of what you’re doing.

Second, and probably more important, it buys you time. During a 1-2 minute recorded session, Russell and I were able to watch the chat window and see what our resellers were asking. Our time was being used more effectively this way. It also makes the shows easier to put on and allows us to build a library that can be distributed later.

Snowball Microphone from Blue

The Snowball mic, by Blue Microphones is meant for setting up in the middle of a table and will pick up conversations from those speaking. Since it’s so good at picking up audio though, you want to make sure the room your broadcasting from is already quiet. There’s also different settings on the Snowball that change how the mic picks up audio in the room, depending on your scenario.

You’ll find the Snowball at an electronics retailer near you and learn more about it on the Blue website.

M-Audio Producer USB Condenser Microphone

This is a great microphone that we used to produce some of the pre-recorded videos. It only picks up sounds closest to to the mic, so it wouldn't be useful during the live broadcast, but the audio quality was excellent for everything else. In addition to the microphone, we spent invested $25 on a wind screen to limit plosions and P-pops (annoying sounds that happen when pronouncing certain letters, such as ‘P’).

Halogen Light from Home Depot

This might be laughable, but when we needed bright light, it worked in a pinch. We’re going to be setting up more permanent lighting solutions in the future, but this $15 construction light helped add a level of vibrance to the relatively dark and gloomy appearance on the webcams. For more professional and relatively inexpensive lighting options, check out pretty much any professional camera store. In Toronto, Vistek would be my first choice.

Wireless Keyboard and Mouse

Having a wireless keyboard and mouse was extremely convenient and meant that Russell could run through a demonstration of our control panels while sitting in front of the secondary monitor connected to my Mac. With a little coordination we got pretty good at “returning the mouse pointer” to the correct screen when we needed to hand-off to each other.

A note about camcorders

We have two camcorders at OpenSRS. One is a standard definition model that supports Firewire which was automatically recognized by my Mac and Ustream. The other is an HD model that we couldn’t use without purchasing additional hardware. In the end, we decided the webcams were easier to setup and use although, we’ll probably come back to the camcorder setup at some point, given their high video quality.

Tips and ideas

  • Just like disc jockeys at a radio station, consider integration pre-recorded videos, so you can read what’s happening in chat, talk about the next step with your screencast partner.
  • Always have a partner! It’s not a requirement, but having somebody with you always makes a bumpy ride smoother.
  • Newer camcorders don’t seem to have Firewire, and USB doesn’t always work (USB is used for uploading video, not always enabled for live streams.
  • Use a second laptop as a teleprompter, positioned just above your webcam. When you’re reading the text, you’ll be looking into the camera.
  • Throw in some music! Our screencast has a little bit of music just as part of the intro screen. It only takes a little bit to spice things up.
  • Consider adding titles that fade in. Ustream Producer makes this really easy and it helps your viewers remember your name and what you do (if you also include your title)
  • Rehearse, rehearse, rehearse. We learned an awful lot about Ustream, our local setup, and our presentation flow by practicing over and over. Preparation is the key to a successful live screencast.
  • We paid $200 to upgrade to the Pro version of Ustream Producer. Having Pro meant that we could broadcast higher definition video which is important when doing screencasts.

I hope this post provided you with some insight into how simple it is to put together your own screencast and I’d love to hear your comments and questions, if you have any!

Seguidores