Ken Schafer talks “transparency in action” with Lenny Rachitsky plus 1 more

Ken Schafer talks “transparency in action” with Lenny Rachitsky

Posted: 29 Jul 2010 12:17 AM PDT

Yesterday, our very own Ken Schafer talked with Lenny Rachitsky from Transparent Uptime about the benefits, efforts and challenges behind the implementation of operational transparency at OpenSRS.

Being transparent with your customers is an important part of customer service these days. From the interview:

“The days of hiding are over. You now have a choice of whether you want to tell the story or have others misrepresent the story on your behalf. It seems scary to admit you have problems but you gain so much by being open and honest that the stress of taking a new approach to communications is easily outweighed.” –Ken Schafer

Although we have a lot more work ahead of us, we’re proud of our transparency efforts here at OpenSRS. Visit Transparent Uptime for the full interview.

To see OpenSRS Status live view, visit http://status.opensrs.com.

Transferring Domains made Easier

Posted: 28 Jul 2010 12:29 PM PDT

We hear all the time from domain registrants and resellers alike, that transferring a domain name from one registrar to another is too complex. What should be a fairly straight forward process can be complicated by different interfaces at different registrars.

We want to make it easier for your customers to transfer their domains from other registrars to you. To help you out, we took a complete look at the domain transfer processes of the top ten competitor registrars — 1&1, Go Daddy, Joker, MelbourneIT, Moniker, Namecat, Namecheap, Network Solutions, Register.com and Web.com.

Screencasts for Resellers

Using that research, we’ve created a series of screencasts (and also PDF versions with screenshots) that will help registrants successfully complete their transfers to you.

The OpenSRS screencast series: “Preparing your Domain to Transfer” includes step-by-step documentation, with accompanying screenshots and videos for each of the top ten registrars. Here’s the screencast for GoDaddy as an example:

Maximize your Transfers-In

Using these tools, you can assist your customers in ensuring a successful domain transfer. Your customers will learn the 4 basic steps required to prepare a domain for transfer:

Ensuring WHOIS contact information is correct
Making required WHOIS privacy changes
Unlocking the domain so it can be transferred
Obtaining the transfer authorization code for the domain

All of the content is white-labeled and ready for you to add your own Reseller branding to share with your customers.

Available for Download Today

To download the complete set in PDF, QuickTime or Flash video format go to our Transfers-In marketing resources downloads page.

OPENSRS

jueves, 29 de julio de 2010