“No Hassle Renewals” at Hover plus 2 more

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• “No Hassle Renewals” at Hover
• The OpenSRS Quarterly for 2010-Q2 is Now Available
• .ORG Surpasses 8.5 Million Domains

“No Hassle Renewals” at Hover Posted: 24 Aug 2010 07:52 AM PDT Here’s another discovery we made at Hover that you can consider implementing. Renewals were our number one support issue, accounting for 36% of support tickets opened. A lot of those calls and emails came from customers (or friends, relatives, colleagues and assistants of customers) that could not sign in to their account. So, we developed a renewal process that no longer required folks to sign in. Now we are getting fewer support calls and we are solving renewal-related problems much more quickly. You can read the more complete story here. If you have any questions about how we did this or need any help with implementation, please feel free to email me directly at mgoldstein@tucows.com.

The OpenSRS Quarterly for 2010-Q2 is Now Available Posted: 23 Aug 2010 01:52 PM PDT After the positive feedback we received from our first quarter report, we're excited to announce that our OpenSRS Quarterly for 2010-Q2 is now available for download. Have you found yourself wondering how your own own performance indicators measure up against other OpenSRS resellers? Key performance metrics like renewal rates by quarter, new registrations and transfers in and out have long been providing valuable insight to service providers like yours. With over 10,000 domain name, email and SSL resellers in over 100 countries, from small Web designers to giant Web hosts and Internet Service Providers, OpenSRS has a unique perspective into industry data and trends. The OpenSRS Quarterly report is meant to provide you, our reseller, with data you can use to benchmark your own performance and make informed decisions. We've analyzed the data across our entire base to provide you with valuable insight. You'll even find fun facts like the ratio of domains that contain the word 'rules' versus 'sucks' and the conclusion to the age old battle of cats versus dogs. We expect this report to be just the beginning of a conversation within your organization, with your team and maybe even with other OpenSRS resellers about best practices and how we can work together to help you succeed. If you're an OpenSRS reseller, click here to request this report electronically. Happy Selling!

.ORG Surpasses 8.5 Million Domains Posted: 23 Aug 2010 11:17 AM PDT The latest edition of the bi-annual .org domain name report, "The Dashboard," is now available. Public Internet Registry (PIR), the operator of the .org domain extension released the report, which showed 7.6% growth in the .org domain in the first half of 2010. That's twice the growth compared to 2009 and signals continued strength in the .org extension. Some other figures of interest: The growth of .org in the first half of 2010 outpaced both .com and .net over the same period. New creates for .org showed 16.5% growth, on par with both .com and .net. 77.1% of organizations renewed their .org domains for one to three years, an increase of 4% over 2009. North America and the European Union continued to represent the regions with the most .org registrations. China showed growth of 4% in the first half of 2010. With over 8.5 million .org domains registered, .org is the third largest generic top-level domain (gTLD), behind .com and .net. You can always download the latest version of the "The Dashboard" from PIR's website at http://pir.org/news/dashboard

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